Privacy
Policy

This Privacy Policy is issued by jili19 ("jili19," "we," "us," "our"), the operator of the online gaming platform accessible at jili19.net. jili19 is the data controller responsible for the personal information collected through the Platform, including the website, mobile application, and all associated services.

This Policy applies to all individuals who visit, register on, or otherwise interact with the jili19 Platform, including registered players, prospective players, and visitors who browse the site without creating an account (collectively, "you," "your," "User").

By using the jili19 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

jili19 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party service providers where necessary. The categories of personal data we collect include:

jili19 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required by applicable law (for example, collecting information about problem gambling history in the context of responsible gaming tools).

jili19 uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and maintain your jili19 player account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the core functionality of the jili19 Platform.
• Identity Verification (KYC): To verify your age (21+), identity, and eligibility to use the Platform in compliance with applicable Philippine regulations and anti-money laundering obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance via live chat and other support channels.
• Responsible Gaming: To monitor gameplay patterns, identify potential problem gambling behavior, and administer self-exclusion, deposit limit, and session limit tools.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and requests from competent authorities.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the performance, security, and user experience of the jili19 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games on jili19, where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time via your account settings.

jili19 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

jili19 processes your personal data on the following legal grounds, consistent with applicable Philippine data protection law:

• Contractual Necessity: Processing is necessary to perform the contract between you and jili19 — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is necessary to comply with jili19's legal and regulatory obligations, including KYC verification, anti-money laundering reporting, and age verification requirements under Philippine law.
• Legitimate Interests: Processing is necessary for jili19's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: Where jili19 relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jili19 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist jili19 in verifying player identities and complying with regulatory requirements.
• Game Software Providers: Licensed game developers and content providers whose games are available on the jili19 Platform. These providers may receive anonymized or aggregated gameplay data for technical and licensing purposes.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the jili19 Platform. All such providers are contractually bound to process data only on jili19's instructions and to maintain appropriate security standards.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, courts, and law enforcement authorities, where jili19 is legally required or permitted to disclose personal data.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, where necessary for jili19 to obtain professional advice or to establish, exercise, or defend legal claims.

All third parties with whom jili19 shares personal data are required to maintain the confidentiality and security of that data and to use it only for the specified purpose. jili19 does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

jili19 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the jili19 website. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your jili19 account. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized information about how players use the jili19 Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, so you do not need to re-enter them each time you visit jili19.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili19 Platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.

jili19 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. Our general retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with anti-money laundering and regulatory record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, to support dispute resolution and service improvement.
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is anonymized or deleted.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

When personal data is no longer required, jili19 will securely delete or anonymize it in accordance with our internal data disposal procedures. Where data must be retained for legal or regulatory reasons, it will be stored securely and access will be restricted to authorized personnel only.

As a player registered on jili19, you have the following rights with respect to your personal data, consistent with applicable Philippine data protection law:

• Right to Access: You have the right to request a copy of the personal data jili19 holds about you, along with information about how it is being used.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data held by jili19. You may update certain information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili19's legal and regulatory retention obligations.
• Right to Restrict Processing: You have the right to request that jili19 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to jili19 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where jili19 relies on legitimate interests as the legal basis, and where you believe your rights and interests override those legitimate interests.
• Right to Withdraw Consent: Where jili19 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact jili19 support via live chat inside the Platform. jili19 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reasons for it.

jili19 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

The jili19 Platform is strictly intended for adults aged 21 years and above. jili19 does not knowingly collect personal data from individuals under the age of 21. The minimum age for casino-style gambling in the Philippines is 21, and jili19 enforces this requirement through its KYC verification process.

If jili19 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment source, subject to verification.

If you are a parent or guardian and believe that your child has registered on jili19 without your knowledge, please contact our support team via live chat immediately so that we can investigate and take appropriate action.

jili19 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jili19 Platform is encrypted using TLS (Transport Layer Security). Personal and financial data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized jili19 personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: jili19 employs enterprise-grade firewalls and intrusion detection systems to monitor and protect the Platform's infrastructure against external threats.
• Regular Security Audits: The jili19 Platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their jili19 accounts for an additional layer of security.

While jili19 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jili19 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

The jili19 Platform may contain references to third-party services such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank). When you interact with these third-party services, you will be subject to their own privacy policies and terms of service. jili19 is not responsible for the privacy practices or content of any third-party services.

jili19 recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the Platform. The inclusion of a reference to a third-party service on jili19 does not constitute an endorsement of that service's privacy practices.

jili19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jili19 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

The updated Privacy Policy will be published on this page with a revised effective date clearly indicated at the top of the document. Your continued use of the jili19 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you do not agree with the revised Privacy Policy, you must stop using the Platform and may request account closure by contacting jili19 support via live chat.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jili19 handles your personal data, please contact our Data Privacy team. Our support staff are available 24 hours a day, 7 days a week via live chat inside the jili19 Platform.

You may also reach us by email. Our data privacy contact email is: [email protected]

Please note that all email addresses on this page are provided as plain text for reference only. For the fastest response to privacy-related requests, we recommend using the live chat feature inside your jili19 account and clearly stating that your inquiry relates to a data privacy matter.

Your Privacy, Our Responsibility: jili19 is committed to handling your personal data with the highest standards of care, transparency, and security. We will always be upfront about what data we collect and why. If something in this policy is unclear, please reach out — we are happy to explain. For full details on your rights as a player, also review our Terms & Conditions.